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How can I cancel my outgoing bank transfer?

If you need to cancel a transfer that you made, you can do it directly from the online platform:

1. Open www.icard.com and follow the steps to log in.
2. Click on ‘Send money’ from the main menu and then ‘Bank transfer’.
3. From the ‘Recent activity’ table choose the transfer you want to cancel.
4. Click on the button “Reversal request’ and fill in the details. 

This option is available for 3 days for transfers in BGN and 7 days for transfers in other currencies as of the date of sending the transfer.

If the cancellation period has expired, you can contact us by sending us an e-mail to support@icard.com or starting a chat in the app. Make sure to include the transfer reference, as well as the recipient’s name, IBAN, and the amount sent. You can find the reference by going to the ‘Activity’ tab and choosing your transfer.

Keep in mind that there is a fee applied according to your Tariff and it depends on whether the transfer’s already sent from our system.