How can we help you?

How to submit a complaint?

If you have a complaint you can submit it by contacting us at support@icard.com. Once we receive it we’ll thoroughly investigate all details it and respond within 1-2 business days. 

When submitting a complaint, please always include:

• A comprehensive description of the complaint and the affected service or product;
• The date on which the problem first occurred;
• Any supporting documents to accompany your complaint (e.g screenshots, e-mails etc);
• Your preferred outcome.

Kindly note that we can only discuss account-related matters from the e-mail address registered to your iCard account. If the complaint is raised through a representative, it must also be accompanied by a special notarized power of attorney form.

We may close your complaint if we don’t receive a response from you. If you reach out to us again at a later date, we’ll open a new file and provide a new ticket number.

If you aren’t satisfied with our findings, you may wish to consider further advice from a regulatory body, such as:

Conciliation Commission for Payment Disputes on the following address: Bulgaria, Sofia, 1 Vrabcha street, fl. 4, 

Mobile number: +359 2 9330565;

E-mail: adr.payment@kzp.bg

Website: www.kzp.bg and http://abanksb.bg/pkps